What happens if my technicians don’t respond to a client request before the timer is up?
Written by Daniel Rivera
Updated at July 27th, 2024
When the end user has made a request and the timer expires an additional dialog box with appear that states that the technician is evaluating the request, a ticket has been opened, and that they will be notified as soon as a technician responds.
When a technician does respond a new notification appears for the user telling them their request has been approved or denied and allowing them to continue the installation or with additional ticket information.
