Permissions needed by Section. If a section is not mentioned here, it can be set to No Permission.

CRM

• Account & Contact Access
  • Customer & Cancelation
    • All
       
• Object Permissions
  • Configuration Items & Subscriptions
    • View = All
       

Service Desk

• Object Permissions
  
  • Tickets
    
    • View = All
       
    • Add = Yes
       
    • Edit = Yes
       
• Time Entry Permissions
  
  
  • Can modify Non-Billable setting on ticket time entries
    • Enabled (Checked) - Only needed if you want time entries on internal tickets
       
  • Can modify Show on Invoice setting on ticket time entries
    • Enabled (Checked) - Only needed if you want time entries on internal tickets
       
  • Can modify Work Type on ticket time entries
    • Enabled (Checked)
       

Admin

• Feature Access
  • Resources/Users (HR)
    • Enabled (Checked)
       
  • Service Desk (Tickets)
    • Enabled (Checked)
       

Web Services API

• Feature Access
  • Can login to Web Services API
    • Enabled (Checked)